Key Takeaways:
- TotallyMoney, the UK-based fintech, has reached the milestone of five million customers.
- The free financial app provides customers with personalised plans, products, and insights to help them make better financial choices.
- TotallyMoney is recognised as one of the top employers in the UK by Best Companies, and is committed to creating a fairer financial world through collaboration with industry bodies and credit reference agencies.
TotallyMoney Reaches Five Million Customer Milestone
TotallyMoney, a UK-based fintech with a focus on the financially under-served, has reached a significant milestone: five million customers. The company’s free financial app allows customers to take control of their open banking and credit report data, providing personalised plans, products, and insights to help them make better financial choices.
In an industry that has traditionally been focused on profit margins and shareholder returns, TotallyMoney is committed to creating a fairer financial world. The company believes that people’s data should work for them, not against them, and is dedicated to helping everyone move their finances forward.
App Engagement Reaches All-Time High
TotallyMoney’s customer engagement reached an all-time high during the first quarter of 2023, reflecting the growing demand for the company’s services. The app’s focus on financial inclusion and positive customer outcomes has led to top ratings across review platforms, with 4.5 stars and almost 15k reviews on Trustpilot, 4.7 stars on the App Store, and 4.6 on the Play Store.
The company is recognised as one of the top employers in the UK by Best Companies, ranking 6th in financial services and the 27th best mid-sized company nationally. TotallyMoney’s commitment to creating a diverse and inclusive workplace has led to high levels of employee satisfaction, with 91% of staff reporting that they “love working for this organisation.”
Creating a Fairer Financial World
TotallyMoney’s mission is to help everyone move their finances forward, and the company is dedicated to achieving this through collaboration with industry bodies, fintechs, lenders, and credit reference agencies. By analysing open banking and credit report data, the company creates personalised plans, products, and insights to help customers unlock a life of more choices.
Last year, TotallyMoney commissioned research by PwC that found 20.2 million UK adults are financially under-served, up 50% in the last six years. An additional 8.9 million are financially fragile, making up one in every two adults. TotallyMoney is focused on supporting these individuals and helping them to achieve financial stability and security.
Alastair Douglas, CEO of TotallyMoney, commented on the milestone, saying, “The financial services industry is broken – which is why we’re shifting the balance of power, and putting people in control of their own data to create a system which works for all.” He added that the company’s next phase involves the launch of new and innovative features enabled through industry collaboration, which will encourage financial inclusion and help people to unlock a life of more choices.
As TotallyMoney continues to grow and innovate, it is clear that the company’s commitment to creating a fairer financial world is resonating with customers and employees alike. With five million customers and counting, TotallyMoney is making a real difference in people’s lives and helping to shape the future of the financial services industry.
Conclusion
The company’s dedication to collaboration and inclusivity has led to positive customer outcomes and high levels of employee satisfaction. With a commitment to creating a fairer financial world, TotallyMoney is making a real difference in people’s lives and helping to shape the future of the financial services industry.
As the company continues to grow, it is clear that TotallyMoney’s services are in high demand. The milestone of five million customers is a testament to the company’s dedication to helping everyone move their finances forward. As Alastair Douglas, CEO of TotallyMoney, notes, “The past three years have pushed people to the brink, meaning our free service is now more important than ever.”
With the launch of new and innovative features enabled through industry collaboration, TotallyMoney is poised to continue its mission of encouraging financial inclusion and helping people to unlock a life of more choices. As the financial services industry evolves, companies like TotallyMoney will play a critical role in creating a more equitable and accessible system for all.
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